{"id":4101,"date":"2025-01-29T14:38:31","date_gmt":"2025-01-29T14:38:31","guid":{"rendered":"https:\/\/cbwebsitedesign.co.uk\/?page_id=4101"},"modified":"2025-03-28T18:32:18","modified_gmt":"2025-03-28T18:32:18","slug":"privacy-notice","status":"publish","type":"page","link":"https:\/\/www.cbwebsitedesign.co.uk\/privacy-notice\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<!-- title-bar --><section class=\"section title-bar title-bar-fluid title-bar-dark inverted compact \">\n  <div\n    class=\"container relative z-20 flex items-center pointer-events-none\">\n    <div class=\"row w-full \">\n      <div class=\"w-full sm:w-11\/12\">\n                  <h1 class=\"h1 mb-6\">Privacy Policy<\/h1>\n                          <div class=\"content wysiwyg\">\n            <p><b>Last Updated:<\/b> 7 March 2025<br \/>\n<b>Version:<\/b> 2.1<\/p>\n<p>CreativeWeb Limited is a registered data controller under the UK Information Commissioner&#8217;s Office (ICO). This Privacy Policy outlines how we collect, use, store, and protect your personal data when you interact with our website.<\/p>\n<p>We respect your privacy and are committed to ensuring that your personal data is handled securely and in compliance with applicable data protection laws, including the <b>UK General Data Protection Regulation (UK GDPR)<\/b> and the <b>Data Protection Act 2018<\/b>.<\/p>\n<p>This Privacy Policy explains:<\/p>\n<ul>\n<li>What information we collect<\/li>\n<li>How and why we use it<\/li>\n<li>How we protect your data<\/li>\n<li>When and why we share your data<\/li>\n<li>Your rights regarding your personal data<\/li>\n<\/ul>\n          <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n    <div class=\"bg\">\n  <\/div>\n  <div class=\"gradient\">\n    <canvas id=\"hero-gradient\"><\/canvas>\n  <\/div>\n<\/section>\n\n<!-- contents --><section class=\"section contents-section transparent\">\n  <div class=\"container relative\">\n    <div class=\"content-wrapper row gap-12 w-full sm:flex-nowrap\">\n      <nav class=\"content-nav lg:w-2\/12 md:w-9\/12\">\n        <ul class=\"nav nav-vertical left\">\n                        <li>\n                <a href=\"#what-information-we-collect\">What Information We Collect<\/a>\n              <\/li>\n                        <li>\n                <a href=\"#how-we-use-your-information\">How We Use Your Information<\/a>\n              <\/li>\n                        <li>\n                <a href=\"#how-long-we-hold-your-data\">How Long We Hold Your Data<\/a>\n              <\/li>\n                        <li>\n                <a href=\"#how-we-protect-your-data\">How We Protect Your Data<\/a>\n              <\/li>\n                        <li>\n                <a href=\"#when-we-share-your-data\">When We Share Your Data<\/a>\n              <\/li>\n                        <li>\n                <a href=\"#your-rights\">Your Rights<\/a>\n              <\/li>\n                        <li>\n                <a href=\"#changes-to-this-privacy-policy\">Changes to This Privacy Policy<\/a>\n              <\/li>\n                        <li>\n                <a href=\"#contact-us\">Contact Us<\/a>\n              <\/li>\n                  <\/ul>\n      <\/nav>\n      <div class=\"content-main w-full lg:w-10\/12 md:w-9\/12\">\n        <!-- Content Row -->\n                  <div id=\"what-information-we-collect\" class=\"content-row\">\n            <!-- Content Header -->\n            <div class=\"content-header inverted bg-dark\">\n              <div class=\"content-header-bg\" style=\"background: radial-gradient(circle at left top, #4c0b3b , #1a1a1a);\"><\/div>\n              <svg width=\"20\" height=\"20\" fill=\"none\" viewBox=\"0 0 24 24\"> <use href=\"#dot\"><\/use> <\/svg>\n              <div class=\"content-header-content\">\n                                  <h2 class=\"h2\">What Information We Collect<\/h2>\n                                              <\/div>\n            <\/div>\n            <!-- Content Body -->\n                          <div class=\"content-body wysiwyg\">\n                <p><span style=\"font-weight: 400;\">We only collect personal data when we have a lawful basis to do so, such as your <\/span><b>consent<\/b><span style=\"font-weight: 400;\">, a <\/span><b>contractual necessity<\/b><span style=\"font-weight: 400;\">, a <\/span><b>legitimate interest<\/b><span style=\"font-weight: 400;\">, or when required by <\/span><b>legal obligation<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4><b>1.a) Information You Provide to Us<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">When using our website, you may provide personal data, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Name<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Mailing address<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone number<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">This information may be provided when using our <\/span><b>quick quote calculator<\/b><span style=\"font-weight: 400;\">, <\/span><b>contact form<\/b><span style=\"font-weight: 400;\">, or other interactive features.<\/span><\/p>\n<h4><b>1.b) Automatically Collected Information<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">When you visit our website, we automatically collect certain information from your device using cookies and tracking technologies. This includes:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>IP address<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Web browser &amp; device type<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Referring web pages<\/b><span style=\"font-weight: 400;\"> (sites you visited before ours)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Interaction data<\/b><span style=\"font-weight: 400;\"> (e.g., clicks, page views, time spent)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We may also track <\/span><b>email engagement data<\/b><span style=\"font-weight: 400;\">, such as whether you open or click links in our emails.<\/span><\/p>\n<h4><b>1.c) Information from Third Parties<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">We may receive personal data from:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Advertising partners<\/b><span style=\"font-weight: 400;\"> (e.g., Google, Facebook)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Integrated services<\/b><span style=\"font-weight: 400;\"> (e.g., analytics providers, CRM systems)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Publicly available sources<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If we combine third-party data with data collected on our website, we will treat it as <\/span><b>personal data<\/b><span style=\"font-weight: 400;\"> under this policy.<\/span><\/p>\n              <\/div>\n                      <\/div>\n                  <div id=\"how-we-use-your-information\" class=\"content-row\">\n            <!-- Content Header -->\n            <div class=\"content-header inverted bg-dark\">\n              <div class=\"content-header-bg\" style=\"background: radial-gradient(circle at left top, #4c0b3b , #1a1a1a);\"><\/div>\n              <svg width=\"20\" height=\"20\" fill=\"none\" viewBox=\"0 0 24 24\"> <use href=\"#dot\"><\/use> <\/svg>\n              <div class=\"content-header-content\">\n                                  <h2 class=\"h2\">How We Use Your Information<\/h2>\n                                              <\/div>\n            <\/div>\n            <!-- Content Body -->\n                          <div class=\"content-body wysiwyg\">\n                <p><span style=\"font-weight: 400;\">We process personal data for the following purposes:<\/span><\/p>\n<h4><b>2.a) Website Operations<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">To <\/span><b>deliver, maintain, and improve<\/b><span style=\"font-weight: 400;\"> our website\u2019s functionality and user experience.<\/span><\/p>\n<h4><b>2.b) Analytics &amp; Improvements<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">To understand user behaviour and enhance our services. All analytics data is <\/span><b>processed in an anonymised form<\/b><span style=\"font-weight: 400;\"> where possible.<\/span><\/p>\n<h4><b>2.c) Communications<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">To contact you for <\/span><b>administrative purposes<\/b><span style=\"font-weight: 400;\"> or regarding our products and services. You can opt out of promotional messages at any time.<\/span><\/p>\n<h4><b>2.d) Cookies &amp; Tracking<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">We use cookies to:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Personalise your experience (e.g., remembering form inputs)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Provide relevant <\/span><b>advertising &amp; content<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Analyse website performance and marketing campaigns<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Monitor site usage (e.g., total visits, page views)<\/span><\/li>\n<\/ul>\n<p><b>Read more about our cookie policy [here]<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<h4><b>2.e) Google Analytics<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">We use <\/span><b>Google Analytics<\/b><span style=\"font-weight: 400;\"> to track visitor trends. Google processes data independently under their own <\/span><b>privacy policy<\/b><span style=\"font-weight: 400;\"> (view here). All data collected is non-identifiable.<\/span><\/p>\n              <\/div>\n                      <\/div>\n                  <div id=\"how-long-we-hold-your-data\" class=\"content-row\">\n            <!-- Content Header -->\n            <div class=\"content-header inverted bg-dark\">\n              <div class=\"content-header-bg\" style=\"background: radial-gradient(circle at left top, #4c0b3b , #1a1a1a);\"><\/div>\n              <svg width=\"20\" height=\"20\" fill=\"none\" viewBox=\"0 0 24 24\"> <use href=\"#dot\"><\/use> <\/svg>\n              <div class=\"content-header-content\">\n                                  <h2 class=\"h2\">How Long We Hold Your Data<\/h2>\n                                              <\/div>\n            <\/div>\n            <!-- Content Body -->\n                          <div class=\"content-body wysiwyg\">\n                <p><span style=\"font-weight: 400;\">We only retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Our general retention periods are:<\/span><\/p>\n<table style=\"height: 294px;\" width=\"605\">\n<tbody>\n<tr>\n<td><b>Data Type<\/b><\/td>\n<td><b>Retention Period<\/b><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Contact form submissions<\/span><\/td>\n<td><span style=\"font-weight: 400;\">12 months<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Analytics &amp; website usage data<\/span><\/td>\n<td><span style=\"font-weight: 400;\">26 months (anonymised where possible)<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Marketing communications<\/span><\/td>\n<td><span style=\"font-weight: 400;\">Until you opt out<\/span><\/td>\n<\/tr>\n<tr>\n<td><span style=\"font-weight: 400;\">Legal &amp; compliance data<\/span><\/td>\n<td><span style=\"font-weight: 400;\">As required by law<\/span><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><span style=\"font-weight: 400;\">If you request data deletion, we will process it in accordance with legal requirements.<\/span><\/p>\n              <\/div>\n                      <\/div>\n                  <div id=\"how-we-protect-your-data\" class=\"content-row\">\n            <!-- Content Header -->\n            <div class=\"content-header inverted bg-dark\">\n              <div class=\"content-header-bg\" style=\"background: radial-gradient(circle at left top, #4c0b3b , #1a1a1a);\"><\/div>\n              <svg width=\"20\" height=\"20\" fill=\"none\" viewBox=\"0 0 24 24\"> <use href=\"#dot\"><\/use> <\/svg>\n              <div class=\"content-header-content\">\n                                  <h2 class=\"h2\">How We Protect Your Data<\/h2>\n                                              <\/div>\n            <\/div>\n            <!-- Content Body -->\n                          <div class=\"content-body wysiwyg\">\n                <p><span style=\"font-weight: 400;\">We use industry-standard <\/span><b>encryption<\/b><span style=\"font-weight: 400;\">, <\/span><b>access controls<\/b><span style=\"font-weight: 400;\">, and <\/span><b>secure storage<\/b><span style=\"font-weight: 400;\"> to protect your data. However, no online service is entirely secure. If you believe your personal information has been compromised, please contact us immediately.<\/span><\/p>\n              <\/div>\n                      <\/div>\n                  <div id=\"when-we-share-your-data\" class=\"content-row\">\n            <!-- Content Header -->\n            <div class=\"content-header inverted bg-dark\">\n              <div class=\"content-header-bg\" style=\"background: radial-gradient(circle at left top, #4c0b3b , #1a1a1a);\"><\/div>\n              <svg width=\"20\" height=\"20\" fill=\"none\" viewBox=\"0 0 24 24\"> <use href=\"#dot\"><\/use> <\/svg>\n              <div class=\"content-header-content\">\n                                  <h2 class=\"h2\">When We Share Your Data<\/h2>\n                                              <\/div>\n            <\/div>\n            <!-- Content Body -->\n                          <div class=\"content-body wysiwyg\">\n                <p><span style=\"font-weight: 400;\">We <\/span><b>do not sell your personal data<\/b><span style=\"font-weight: 400;\">. However, we may share it in the following circumstances:<\/span><\/p>\n<h4><b>5.a) Public Content<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">Any information shared publicly (e.g., blog comments) will be visible to others.<\/span><\/p>\n<h4><b>5.b) Third-Party Service Providers<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">We work with trusted <\/span><b>third-party providers<\/b><span style=\"font-weight: 400;\"> to operate our services, including:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Website hosting &amp; security<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Analytics &amp; marketing tools<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>Payment processing<\/b><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We ensure that all third parties process your data securely and in compliance with GDPR.<\/span><\/p>\n<h4><b>5.c) Aggregated Data<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">We may share anonymised, non-personal data with <\/span><b>advertisers, vendors, or researchers<\/b><span style=\"font-weight: 400;\"> to improve our website.<\/span><\/p>\n<h4><b>5.d) Legal &amp; Compliance<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">We may disclose your data if required to comply with the law, respond to <\/span><b>government requests<\/b><span style=\"font-weight: 400;\">, or protect against <\/span><b>fraud<\/b><span style=\"font-weight: 400;\"> or <\/span><b>unauthorised access<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n              <\/div>\n                      <\/div>\n                  <div id=\"your-rights\" class=\"content-row\">\n            <!-- Content Header -->\n            <div class=\"content-header inverted bg-dark\">\n              <div class=\"content-header-bg\" style=\"background: radial-gradient(circle at left top, #4c0b3b , #1a1a1a);\"><\/div>\n              <svg width=\"20\" height=\"20\" fill=\"none\" viewBox=\"0 0 24 24\"> <use href=\"#dot\"><\/use> <\/svg>\n              <div class=\"content-header-content\">\n                                  <h2 class=\"h2\">Your Rights<\/h2>\n                                              <\/div>\n            <\/div>\n            <!-- Content Body -->\n                          <div class=\"content-body wysiwyg\">\n                <p><span style=\"font-weight: 400;\">You have the right to:<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u2705 <\/span><b>Request access<\/b><span style=\"font-weight: 400;\"> to the personal data we hold on you<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u2705 <\/span><b>Correct<\/b><span style=\"font-weight: 400;\"> inaccurate or incomplete data<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u2705 <\/span><b>Request deletion<\/b><span style=\"font-weight: 400;\"> of your data (in certain circumstances)<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u2705 <\/span><b>Withdraw consent<\/b><span style=\"font-weight: 400;\"> for data processing (where applicable)<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u2705 <\/span><b>Opt out<\/b><span style=\"font-weight: 400;\"> of marketing communications<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">\u2705 <\/span><b>Restrict processing<\/b><span style=\"font-weight: 400;\"> under certain conditions<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To exercise these rights, <\/span><b>email us at info@creativebranddesign.co.uk<\/b><span style=\"font-weight: 400;\">. We will respond within <\/span><b>one month<\/b><span style=\"font-weight: 400;\"> in accordance with UK GDPR.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Exceptions: We may retain data where required by <\/span><b>law<\/b><span style=\"font-weight: 400;\"> or to protect the rights of others.<\/span><\/p>\n              <\/div>\n                      <\/div>\n                  <div id=\"changes-to-this-privacy-policy\" class=\"content-row\">\n            <!-- Content Header -->\n            <div class=\"content-header inverted bg-dark\">\n              <div class=\"content-header-bg\" style=\"background: radial-gradient(circle at left top, #4c0b3b , #1a1a1a);\"><\/div>\n              <svg width=\"20\" height=\"20\" fill=\"none\" viewBox=\"0 0 24 24\"> <use href=\"#dot\"><\/use> <\/svg>\n              <div class=\"content-header-content\">\n                                  <h2 class=\"h2\">Changes to This Privacy Policy<\/h2>\n                                              <\/div>\n            <\/div>\n            <!-- Content Body -->\n                          <div class=\"content-body wysiwyg\">\n                <p><span style=\"font-weight: 400;\">We may update this policy from time to time. Any changes will be:<\/span><\/p>\n<p>1.<b>\u00a0 Posted on this page<br \/>\n<\/b>2.<b>\u00a0 Communicated via email<\/b><span style=\"font-weight: 400;\"> (if material changes occur)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Your continued use of our website after these updates constitutes acceptance of the revised policy.<\/span><\/p>\n              <\/div>\n                      <\/div>\n                  <div id=\"contact-us\" class=\"content-row\">\n            <!-- Content Header -->\n            <div class=\"content-header inverted bg-dark\">\n              <div class=\"content-header-bg\" style=\"background: radial-gradient(circle at left top, #4c0b3b , #1a1a1a);\"><\/div>\n              <svg width=\"20\" height=\"20\" fill=\"none\" viewBox=\"0 0 24 24\"> <use href=\"#dot\"><\/use> <\/svg>\n              <div class=\"content-header-content\">\n                                  <h2 class=\"h2\">Contact Us<\/h2>\n                                              <\/div>\n            <\/div>\n            <!-- Content Body -->\n                          <div class=\"content-body wysiwyg\">\n                <p><span style=\"font-weight: 400;\">If you have any questions about this Privacy Policy, please contact us:<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udccd <\/span><b>By Post:<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">CreativeWeb Limited<\/span><span style=\"font-weight: 400;\"><br \/>\n<\/span><span style=\"font-weight: 400;\">41 Smithbrook Kilns, <\/span><b>Guildford<\/b><span style=\"font-weight: 400;\">, Surrey, GU6 8JJ<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udce7 <\/span><b>By Email:<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">info@creativebranddesign.co.uk<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud83d\udcde <\/span><b>By Phone:<\/b><b><br \/>\n<\/b><span style=\"font-weight: 400;\">01483 277 547<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are regulated by the <\/span><b>Information Commissioner&#8217;s Office (ICO)<\/b><span style=\"font-weight: 400;\">. You can contact them for independent advice<\/span><a href=\"https:\/\/ico.org.uk\/\"> <b>here<\/b><\/a><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p>&nbsp;<\/p>\n              <\/div>\n                      <\/div>\n              <\/div>\n    <\/div>\n  <\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"","protected":false},"author":13,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4101","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.cbwebsitedesign.co.uk\/wp-json\/wp\/v2\/pages\/4101","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cbwebsitedesign.co.uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.cbwebsitedesign.co.uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.cbwebsitedesign.co.uk\/wp-json\/wp\/v2\/users\/13"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cbwebsitedesign.co.uk\/wp-json\/wp\/v2\/comments?post=4101"}],"version-history":[{"count":12,"href":"https:\/\/www.cbwebsitedesign.co.uk\/wp-json\/wp\/v2\/pages\/4101\/revisions"}],"predecessor-version":[{"id":6353,"href":"https:\/\/www.cbwebsitedesign.co.uk\/wp-json\/wp\/v2\/pages\/4101\/revisions\/6353"}],"wp:attachment":[{"href":"https:\/\/www.cbwebsitedesign.co.uk\/wp-json\/wp\/v2\/media?parent=4101"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}